FAQ

FREQUENTLY ASKED QUESTIONS 

Welcome to our FAQ page! Here you’ll find answers to the most common questions about our products, shipping, returns, policies, and more. If you still need help, feel free to contact us anytime.

SHIPPING & DELIVERY

What are your shipping times?

Items will take 1-2 business days for processing and will ship promptly. Shipping times vary depending on your location and carrier selected at checkout:

• United States: 3–7 business days

• Canada: 5–10 business days

• Europe: 6–12 business days

• Australia & New Zealand: 7–14 business days

• Other international: 10–15 business days
  These are estimates and may vary due to carrier or customs delays.

• Please allow 1-2 business days for order processing and dispatch

Do you offer express shipping?
Yes. Express shipping options are available at checkout for select regions.

Do you ship internationally?
Yes, we ship worldwide. Customs fees or import taxes may apply depending on your country. The buyer is responsible for these fees.

How can I track my order?
A tracking number will be emailed to you once your order has shipped. Tracking updates may take 24–48 hours. We are not responsible for carrier delays once the item has shipped. 

ORDERS & PAYMENTS

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order?
If your order has not been processed or shipped, we can modify or cancel it. Contact us as soon as possible with your order number.

RETURNS & REFUNDS

What is your return policy?
We accept returns within 30 days of delivery for unused, unopened, undamaged items in original packaging. The buyer is responsible for return shipping fees unless the item was damaged or incorrect. 

How do I start a return?
Email our support team with your order number and reason for return. Feel free to use the Contact page on this website. We’ll provide return instructions. 

Do you offer refunds?
Yes. Once we receive and inspect your returned item, we’ll process a refund to your original payment method. Refunds may take 3–7 business days depending on your bank.

Are shipping fees refundable?
Shipping fees are non-refundable unless the issue is our error (damaged, defective, or incorrect item).

PRIVACY & SECURITY

How do you protect my personal information?
We use secure SSL encryption and trusted payment processors. Sensitive payment information is never stored on our servers.

Do you share my information with third parties?
No. We only share necessary information with shipping carriers or payment processors to complete your order.

CONTACT & SUPPORT

How can I contact customer service?
Email: Austin@burgenerstrength.com